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My account was deactivated without warning, and my trip request was cancelled, leaving me scrambling to make alternative plans. Many of the site's features are not at all intuitive. Customer service could not even see that I had an account. If you call the toll free customer service line you will get nothing but an endless list of promotions they try to cram down your throat.
Nick J.'s review of Airbnb earned a Very Helpful vote
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