Nick G.

After being let down by another taxi firm to pick up my 17yrs old daughter and friends, I called Sussex Cars to see if they could assist. They kindly said they could provide a car in 30 mins. This was at 0020hrs.

I had to pre pay £28 and a further £2 booking fee for the priviledge.

At 0200hrs they managed to get my cold and weary daughter home.

The distance was Eastbourne to the $#*!er - A 15 mins journey - MAX.

They gave me a host of excuses for their EPIC FAILURE.

A taxi logged off and they did not know he had gone home. No call back to let us know.

Car was on the way and had been for 10 mins - 50 mins later...

They could not see where the car was as it was out of area so it had to be close...

They then told me they could see the car so knew it was close...

There seems to be a culture at Sussex Cars to mislead. They simply don't value your custom.

I should have known better to call Sussex again as they did the same to another one of my daughters 4 years ago.

Wont make that mistake again. No wonder Uber is so popular

Firstly watch out for the extra button which you have to opt out rather than opt in.

Claimed that the car rental company was on site at the airport when actually we had to be transferred

Scheduled wrong time and when I called up I was blamed and told to phone the local company myself.

Staff member said " First of all you book the wrong time and then you don't want to listen to me" Very arrogant man called Martin

The local company did not know what i had to pay, when I called Ecomony Bookings to confirm there was a very unhelpful woman who clearly went to the same customer service course as Martin.

I will never use this company again. Very unprofessional