I reluctantly ordered from this company after reading some of the not-so-pleasant reviews provided by other customers on this site. I decided to take a chance and order from them anyway because their prices for the items I needed were better than anywhere I could find locally or online. The order was placed seamlessly. There was no credit card hold or problem with authorization (as mentioned by another reviewer). Within 24 hours I received an email notice of shipment that included the tracking number. To clarify, I ordered online Sunday night and received the email with shipment tracking by mid-day Tuesday. By Friday of the same week, the items arrived and were in excellent shape. So, my overall time from order to receipt of the item (in a state on the opposite coast) was 5 days.