These guests are thinking that this is like a hotel. If they are looking for a Hilton then they need to book a Hilton room at 5x the rate. I have a one room eff. With private bedroom & bath. It is attached to my home and I describe it as such. However, the reviews that are left from some do not understand or have no experience staying anywhere other than a hotel and expect the same amenities but want to pay less than 1/2 the price. I am very accommodating and ask my guests if there is anything else that they may need after the 1st night and tell them to call me if they need anything. I leave coffee, water, fruit/pastries, and toiletries but some guests still manage to find fault with something.