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Nicholas B.

Contributor Level

Total Points
83

1 Review by Nicholas

  • LiveCareer

3/11/15

As others have stated you are openly allowed to use the site until you desire a downloaded copy of the resume youve been working on. At which point, having already done hours of work on your document you are asked to fork over cash to make the download. I paid the fee approximately 12 months ago, I have since unbeknownst to me being charged a ludicrous 4 week fee. I am a student and did not notice for a while, now having fallen on stiff financial times, I saw my account wiped for practically all of its contents. I must of paid hundreds to this site, its a mockery, I am not from US and thus the majority of the features are non-applicable to me. (another factor they forgot to mention). I tried speaking with their live help team, waited 15 minutes before I was told no one was coming and to try later. E-mailed, no response as of yet. Now I find my self unable to pay for the trip to university/college for the next three weeks to do my studies. Thanks a bunch live career

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Laura T. – LiveCareer Rep

Hi Nicholas B,.

I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.

Our record shows that your subscription has already been cancelled via email on March 08 by one of our representatives. I have refunded 3 charges of $39.80 as a courtesy. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.

We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product and Marketing team. We also hope that you will reconsider your star rating and negative review of our site and service. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com

Best regards,

Anna

LiveCareer

Nicholas Has Earned 3 Votes

Nicholas B.'s review of LiveCareer earned 3 Very Helpful votes

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