Gigapros.com are simply the best at what they do. No doubt. The downtime is absolutely microscopic when there is a problem.
For all that you get with their hosting, the price you pay is well worth it. For shared hosting, the support alone is worth what you would pay. With everything else you receive, Gigapros is beyond worth buying.
Control panels are amazing, the system is very solid altogether.
Knowledge Base - you've gotta use it to understand. 90% of my questions answered in a simple, accessible google like environment. It's beautiful.