nial s.

I ordered several sauna products from girl called Summer Yao at a company called Hefei Smartmak Industrial Co.
She told me the products would be sent soon after delivery. Well they still havent arrived and thats 2 months after they should have done.
Also, she told me the shipping was $50, and little tax would be charged as they would put lower price on item. I got trade assurance, which looks like a smoke screen now.
They are trying to charge me 660 euros extra for shipping, when 300 are definately from chinas costs, I have to pay a broker 250 euros, and 350 tax instead of 100. All in all I am loosing 1100 euros, and the products are 2 months late arriving.
Alibaba are trying to show they care, but are telling me to wait. If I wait more, the products will be seized and auctioned.
Horrible experience.

To update you all. Alibaba is paying lip service with their responses here.
In the end I had to pay an extra 1350 euros for "shipping". The sauna was meant to cedar wood, which i paid more for, and they just painted the hemlock wood red! Some of the mchines dont work properly, and there is no refund. Alibaba supported their "gold member" client who pays them ******* a year to have this title. Its merely a rip off.

Please dont get fooled by alibab, they offer no trade assurance protection. They just want their gold members to pay them, and earn the commision of the sales. The Chinese have no, absolutely no business ethics it appears.
The order arrived 4 months after I paid for it, and with 1350 euros extra to pay on top.
I will by fro europe in the future, as you know what you are getting and if of ebay, you are covered and can see really if a company has good ratings or not.
Un lie this false trade assurance with crappy gold members.