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I placed an order for about 10 items almost 2 weeks ago now. The money has been taken from my account, but it's still showing "pending payment review" on their site. I've now emailed them 6 times over the course of the last week and a half as well as sent messages on their facebook and called the "customer service" numbers listed on their site... which was a TOTAL joke. The north american number was not in service, and the china number went straight to a generic voicemail with no option to leave a voice message.
Nevyn N.'s review of CNDirect earned 9 Very Helpful votes
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Dear, i am really sorry for the problem and beg your forgiveness. Did the problem solved? Could you please kindly contact orders@cndirect.com? provide your order number and payment information, we will check the problem again, and give you a solution.
We are truly sorry that your experience with CNDirect did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Cici
Customer Service Department