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netta p.

Contributor Level

Total Points
88

1 Review by netta

  • RoseWholesale

10/6/15

I have never experience such dis-service online in my life! I ordered a dress over 4 months ago and because I did not pay extra for a tracking number I was told there is nothing no one can do. Someone has the tracking number even if I didn't pay for it. The shipper should be able to track the package. So now 4 months later I have no dress and getting the run around about getting a refund. Money down the drain. Do not ever purchase anything from this site!

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CustomerService R. – RoseWholesale Rep

Dear netta p.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
Please note that we have tried our best to contact you about this problem and we didn't get reply. In addition, the order has been shipped out on 8/15 and it is not 4 monthes. Please give us an opportunity to conmunicate with you.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service

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