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Nelson U.

Contributor Level

Total Points
81

1 Review by Nelson

  • Groupon

8/24/14

The second bad experience Iwith Groupon. I bought a cal king mattress and received a queen size, but offered to keep it if groupon refunded the difference. Groupon refused and asked me to photography the item so they could see it. After the pics they acknowledged it was their mistake and accepted the return. When I called UPS to pick up the item I found out the return shipping label groupon provided was not for that kind of item(mattress) and I had to pay about $300 to have it shipped. SInce I refused to pay, then Groupon CS decided to refund the difference and I kept the item, what was my offer since the begin.
IMPORTANT: On the main page, the item was showing FREE SHIPPING to return the item, but on the fine prints (a couple clicks after) it said the item was final sale and not returnable - very misleading to say the least - I never saw it and could've ended up with a loss of $600. I don't recommend Groupon, but if you want to buy from it, check fine prints, compare the prices making sure the description, model, etc. are the same on regular business. I'm still shopping for the mattress and found out it's almost impossible to compare. Example, "beautyrest recharge world class" mattress has several models, but groupon does not mention which one it's offering. The prices for same brand, on Amazon.com and on the Seras store near by my home, goes from $1100 to $1600, not the $3000 for $1299 advertised on groupon. Also, on Groupon it's final sale. On Amazon and at Sears the customer gets 100 nights tryout and full refund if not satisfied.

Tip for consumers:
Make sure you compare apples to apples. The Groupon site can be misleading on the item descriptions and not tell the model - you may be buying a discontinued item that can be found for cheaper somewhere else. Also, if you're trying-out the product, make sure the item can be returned. Don't trust the product advertisement (it always will say the return shippng is free) - check the fine prints to know if it can be returned.

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