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I ordered a pen and tablet and payed for DHL express shipping. They say that my shipping address is wrong which it isn't. Their live support is down and has been down for over a week. So no real way of sorting this out. Unbelievable
Update:
As of now, they claim they will refund me for the purchase but not for the DHL shipping. The shipping amounted to $54 of a $143 spend. Their reason, I gave them a wrong address! I am at a university where I am constantly receiving packages at the address given. They could never supply me with a tracking number so my feeling is this seems like a scam. Additionally thus far I have not received the refund for the item either
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Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team