They are pathetic. I tried to activate my booth as a seller and it hasn't been activated for over a month. When I contacted them after 2 weeks they sent me a form letter saying activation could take up to 2 days! I gave a bad feedback review but they obviously read nothing, as you can see from their postings -they are all cut and paste responses referring to the BBB. Even the guy whose job is to respond to reviews on SiteJabber is too unmotivated to read or write anything.
Bonanza has an A rating with the Better Business Bureau and actively monitors and assists all inbound queries that are submitted via the Better Business Bureau. If you can please direct your inquiry via the BBB we will do everything we can to assist.