Neha L.

I bought goods worth Rs 43,112 on 5Apr'15 as I was told the prevailing promotion of 30% would also provide me with a lifetime discount for 20%. Despite the salespersons assurances that the card would be sent to me within 1 month, I am yet to receive the card as on 30Aug'15.

I have visited the shop (Ambience Mall, Gurgaon) 3 times, each time having to verify my request, and was informed each time that they would revert. No response has ever been received from the company and my emails too have gone unanswered.

Upon my visit today, I was again told by the salesperson (Ashutosh) that they will revert. Upon asking to see someone senior, I was rudely informed by the manager (Hitesh) that he was too busy and I could 'do whatever I wanted'.

I am disgusted by the level of service, complete lack of professionalism and care, the rudeness shown by the staff and am convinced that the company made me buy large amounts with false promises.