N D.

They took over 2 weeks to confirm they received my returns even though they insist you use their couriers. I provided proof of my returns but refused to confirm they had received and with each customer service advisor told me a different timeline before I could dispute my non received returns. When they did finally accept after 15 working days that they were in receipt of my returns, I was to wait a further 10 days for a refund... which by the way the would not give me even though I shut my account. They would only give me a store credit which took forever to show on my account and then I couldn't us as my account had been shut down as I requested. Argued again for refund as I couldn't order on their site and they insisted there and then I make a choice of what I wanted as no refund would be given! Never been lied to so repeatedly and totally despicable way of running a business. DO NOT ENTER INTO AN AGREEMENT WITH THIS COMPANY!