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N C.

Contributor Level

Total Points
82

1 Review by N

  • DressLily

7/23/15

I received my items but not happy with the quality and the cheap look of the outfits. They don't fit and one has a snag on it. I sent them many email requesting my money back and where to send the products. I get no clear responds. I want there number and all my money back.\I paid for exp. Shipping and then had to pay additional to DH|L 28.98 for shipping. That's bull$#*!! I have sent pics but there verification code doesn't work and the only way to send anything is closing the question. They are a rip off. I want there phone no. And address!

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CustomerService R. – DressLily Rep

Dear N C.,

We want to say thank you for providing us with important information about your situation.
I would like to start off by telling you that we are so sorry about the item didn't meet your expectation.

Here is the return policy http://www.dresslily.com/m-article-id-80.htm
We have replied you the return address after we have confirmed this issue, please check at your support ticket.
We recommend you to ship the item with flat rate shipping.

If you have any further concern, please feel free to contact us.

Best Regards
Dresslily Customer Service

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