N B.

I had been using IDEELI since 2010. Over the past 6months the service has gotten to be terrible! I've had them send me the wrong items more the once and of course since it's a flash sale site they don't have what I ordered anymore. A 100$ worth of items I ordered never arrived. I've ended up with store credit since it used to be free shipping on returns if you opted for store credit but now you can't return things if the amount you paid is less than the shipping fees, which of course it is since I paid in store credit. So you're pretty much stuck unless you contact their terrible support team. I did. And the auto response said I'd receive a response in 24 hours. It was over a week of me emailing everyday since you only have a limited number of days in which to return (14 days technically, but by the time it arrives I typically have only 2-3 days, so don't plan to go anywhere ever). Finally did get the return label but only half of the items were processed in the return so I've spent another 3 days fighting with customer service over this. If I could just get the money back or spend down the store credit to zero I would NEVER do business with this company again.