N B.'s Profile

If I could give 0 stars I would. This is the absolute WORST travel experience I've ever had. When I called them they quoted me a good price for a decent flight. They sent forms for me to digitally sign, confirming those flights. But the flights that I finally ended up with (weeks later) were different flights and much worse! We had multiple stops with long layovers. I was travelling with young kids, so it was really a problem. They spelled my daughter's name wrong (after I told them how to spell it) then wanted to charge me $200 to fix it. It was like pulling teeth to get them to return a call. When I finally spoke to them and complained about my flight, they said they would send me some vouchers to make up for it, but they never did. But the worst part of the whole thing was on our return flight. We got to the Rome airport and were informed by the airline that the booking for my two young children had been CANCELLED by the agency! Unbelievable! Obviously we couldn't fly without them, so we were placed on stand by. We eventually got on a flight, but were all spread out around the plane. DO NOT USE THIS COMPANY!