It's been 2 weeks since they told me they opened the box and inspected my phone, but they haven't contacted me since, nor have they answered any of the emails I've sent them regarding my transaction. I've sold 2 other phones since then to two other buyback companies and not only did they keep me updated every step of the way but they also paid me within a week of receiving the package. Gazelle is seriously the worst buyback company I've ever had to deal with!