Natosha D.’s Reviews of RoseWholesale & more

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7/29/15

I ASKED FOR A SIZE THEY SENT A SMALLER SIZE WITH THE SIZE I ASKED FOR ON THE TAG SMH! EVERYTHING WAS TO SMALL & THE TAG SAID THE RITE SIZE ON IT I BROUGHT A SIZE BIGGER JUST CAUSE I KNOW THESE SITE IS FROM CHINA! I WILL NEVER ODER FROM THEM AGAIN VARY CHEESY ITEMS

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CustomerService R. – RoseWholesale Rep Over a year old

Dear Natosha D.

We want to say thank you for providing us with important information about your situation.

I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.

We do in fact inspect all items before we ship them. We stand behind every item we sell so we will contact this customer and offer to exchange this item for him. If he still wants to keep it we will work out some other accommodation. Our goal is that every customer is completely satisfied with their order.

Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Best Regards
Rosewhosale Customer Service
http://www.rosewholesale.com/