Tried ordering shoes 3 different times, with live customer service, took my credit card number, waited a week, no shoes. Checked my email. No invoice or record of order. Tried ordering again with debit, this time it showed the preauthorization, then it expired 5 days later. Called shoebacca, waited on hold for a half hour, then they said there was no record of my order. And my order was like $300. Seemed like they were trying to NOT sell me shoes, so i gave up and ordered them from a different site. This is the worst website i ever ordered from, the prices were the lowest though, but if they don't ship your order what good is it? I'd rate it 0 stars if i could.