Nathalie G.

The Therapeutic massage groupon from TEAL is a SCAN! They title their Groupon ``60-Minute Therapeutic Massage`` but it is such a lie! When I called them to make the appointment, I mentioned them that I want a therapeutic massage for my neck and my back. My neck and my back were hurting very bad so it was important for me to get a therapeutic massage. When I got there, the massage therapist, who spoke very little English, didn't even ask me what I wanted. I had to tell her that I was coming for a therapeutic massage for my neck and upper back because they hurt. Then, she started uncovering my legs to massage them. I told her that I wanted her to do just my neck and my back. She replied: `` I will do a full body massage because it is for 60 min, right? ‘' I thought it was weird comment because I always get a 60 min for my neck and my back at other places. I told her ok but that I wanted her to focus more on the area that hurts. Then, she said: «Yeah, yeah, don't worry ». The result: she spent not even 5 minutes on my neck and maybe max 10 minutes on my upper back, it was a relaxation massage, and it lasted 50 min not an hour! I was so disappointed and I went to tell the lady at the entrance. I described my experience and she told me: « Oh… but you know why she didn't massage your neck for a longer time, it is because she is not a registered massage therapist and if you are not a registered massage therapist, you are not allowed to massage the neck for more than 6-7 minutes. So, I asked her why did she book me with a non-registered massage therapist then?
She replied that the Groupon is just for non-registered massage therapist. Excuse-me? It is nonsense to title your Groupon ``60-Minute Therapeutic Massage`` if you can't provide the service. The neck is one of the area that people need therapeutic massage the most! What is wrong with them. They just take your money and they waste your time! I had to go back home after and massage my neck MYSELF. Groupon should not support this place if they want to maintain an acceptable reputation!