Natasha S.

Shoes are fine. It's the return policy I don't like. I used a coupon to purchase a pair of shoes which saved me some cash. However when it came to returning it I had to cover the cost of shipping it back to them. The website states that they don't do exchanges and if you want it in another size you have to reorder again. Really sucks because the coupon I had used was expired. So in the end I paid more than I should have.

I'd give this site 5/5 but along with other reviews here, I do have to say that buyer beware. Read the details & reviews of the products you want to get. This has helped me avoid the hassle of having to returning anything for the most part. I've only had to return an item once. Their return policy is easy & free. Their customer service has always been great. I get all my questions answered.

When it comes to their pricing, I feel that sometimes a certain product is overpriced. So I just avoid purchasing it all together.

They had a banner on their home page saying "Order by Oct 10 to get you costume in time for Halloween". I ordered on the 8th. On the 29th I called to double check the status of my costume because for the entire month the order said it had been "processed" but not shipped. So when I ask the customer service, the lady on the phone tells me that the costume won't be ready until NEXT WEEK. Long after Halloween is done. Since the costumes are "tailored" there are absolutely NO refunds. This will be my first AND last time ordering from their website.