Natasha N.

Horrible experience! Wish I had read reviews before booking with them. We were going to Hearst Castle and I booked a room through their website. When we got there, receptionist told us that they have no vacancies, nothing in their records shows that a room was booked on my name. We wasted over an hour while a hotel manager was trying to help us... Luckily, we found another hotel nearby. Called getaroom next day, they offered NO APOLOGIES whatsoever, spent another hour with them on the phone. To hear later that some Victor can't reach anyone in a hotel (a lie! Anytime I call - they answer right away). That Victor promised to call me back same day after he talks to a hotel's receptionist. He never did! Now I have to get on the phone to waste some more time with this company in order to get credit charge taken off. DON'T DEAL with this company. It's a total scam. Hotel people told us that no rooms are ever booked through this site.