Natasha H.

I paid for the 14 day trial, although the resume builder templates and guides are great, I had some problems with downloading and printing the resume. As a result I chose to cancel my subscription within two days. I cancelled using their site. Before I cancelled i was given the message to review my resume again get pointers on my resume and download a plain text copy. I did, and afterwards I was shown my subscription had been cancelled. Unfortunately 12 days later i was charged the full price. I called to find out why, to my shock there was no record of my cancellation but the representative was willing to prorate my refund (give back most of my money but charge me something) as a courtesy. I asked if there was somewhere i could send my initial cancellation email, so that I could prove that yes, I did cancel during the 14 day trial. I was asked if i was willing to accept the refund, implying that if I was my proof that i was charged in error didn't matter. I appreciate getting my money back but i should not have been charged. If you use the 14 day trial and cancel please keep you emails. You may be charged anyway.