Natasha D.’s Reviews of HotelTravel.com & more

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12/11/15

Due to storm desmond our flights got cancelled at the gate. hoteltravel.com said the hotel would refund us. but its up to hoteltravel.com
They refuse to refund us. we have rebooked with ryanair who refunded us. so now we just want to change the dates. On live chat a member of customer service said this can be done free off charge i screenshot the chat for prove but they still wont do it without a cancellation fee.

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HotelTravelcom T. – HotelTravel.com Rep Over a year old

Dear Natasha d.,

Greetings from HotelTravel.com and thank you for your review.

Upon reviewing your booking, we are able to see we have advised that if the hotel is willing to waive the cancellation fee for her booking, then we will also provide a refund for her booking. However, we have been advised by Ms. Leila at Days Inn Liverpool City Centre that the hotel was not able to provide a full refund on the booking due to the late cancellation received. Unfortunately, hotels do have final say over refunds for bookings cancelled after the cancellation due date has come into effect.

We have however, successfully negotiated a refund in the amount of 1 night of the total booking amount. This has already been refunded to the original payment details entered into the booking.

We apologize we were not able to secure a more favourable result on this occasion, however every effort was undertaken on HotelTravel.com's end to secure the best result possible.

Best regards,

The HotelTravel.com Team