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I purchased a purse that was advertised "NWOT, some imperfections natural to leather. The bag arrived with many nicks and the handles were black due to hand oils. Admid said that it was advertised to have imperfections--even though I provided pics. They do not stand behind the customer.
I purchased two handbags from Banggood. Shortly after I started carrying the first one the handle buckles started coming apart frequently. I have tried to explain this to them. At first they act like they don't understand, but the final resolve was "carry it with both handles". If you have a problem with your product you will not get help. Don't buy from them.
Tip for consumers:
They respond at the end of this post asking for information to resolve my issue. Fact is, we have corresponded many times. This is a cover up on their part.
Purchased a Simmons Mattress that broke down after 4 months use. Groupon will not consider trying to resolve the problem.
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I recently purchased an expensive ivory designer gown. When it arrived there were obvious gold...
Dear Natalie K.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team