My main concern is that I returned two dresses in the same package and was only refunded for one of them. I noticed this one month later when checking my bank statements and rang customer services. They said they had received both dresses but that one had not been refunded due to processing delays. I think that is unacceptable and have suspicions this was a deliberate ploy to delay cash outflow. The email they sent me confirming the refund did not mention that only part of the order had been refunded. Customer services said they have now processed part 2 of the refund. They were very helpful on the phone. Quality of clothes was good. Delivery time reasonable.