natalie e.

Of course I was first enticed to order from shoe dazzle from a FaceBook Advertisement. I ordered one pair of boots for 50% off since it was my first order, so I thought it was a great deal. Come to realize a month later that the site charges you $39.95 monthly despite whether you purchase more items or not. I immediately call customer service to get my refund and with the intent to cancel this "VIP" membership. She goes on and on about the benefits of the VIP membership and basically does everything in her power to stall me from continuing with my intent to cancel. She explains that i can "skip this month" within the first 5 days of every month to not get charged. I gave up talking to her on the phone and continued to "skip this month" for 2 more months. This month, i completely forgot about this annoying membership and forgot to skip the month and was charged $39.95. I dreaded calling their customer service but this time i was not taking no for an answer. The customer service told me how it was my fault that i did not "press the simple box" online in order to skip the month as well as reminding me of all the "benefits" of being VIP. She went on and on, once again, asking me to remain a VIP member and asking me why I wanted to cancel my account. It's honestly one of the most infuriating websites i have ever had to deal with. Luckily I was able to finally cancel my VIP account after 20 minutes on the phone. Just don't buy anything from Shoe Dazzle...