Natalia S.’s Reviews of Groupon & more

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“I like to buy designer apparel with great discount!”

1/9/14

I like to buy designer apparel with great discount! So, I decided to try ideeli.com, I've heard about it lot from my friend. I bought 4 items there and I payed the whole amount of money. But next day the returned me some money, less than a half of the sum, as they had sent only two items, and two was in a wait list. But when they charged us, everything was in stock. We had been waiting for a month and finally the sent those two items and they charged me not that sum, which they had returned me, but the whole sum again. I wrote the support team and they promised to help me in 24 hours. It has been already 2 days nobody answers me. It"s awful!

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DeeDee L. – Groupon Rep Over a year old

Hi Natalia,

Thank you for providing your feedback through SiteJabber. I'm sorry for any confusion about your order and the way the site works. When you place an order, we issue a temporary authorization hold on your card for the amount of your purchase. This hold is placed to verify that your card has not been reported as lost or stolen, and that the card is valid. The hold will drop off of your card within 3 to 5 business days and your card won't be charged until your order ships. Since two of the four items from your order shipped out before the hold was dropped, the two items that didn't ship were not charged to you since we cannot charge for items that shipped so the authorized amount for those two items would have been dropped from your card since the items that shipped were charged.

I'll be happy to check into this for you if customer service hasn't resolved this issue and looked into what happened to your order and why this happened. There may be a higher than normal volume of emails currently due to the fact that we are still within the holiday return policy and I apologize if there was a delay in getting back to you. Please send me a private message with your order number and I will check into this for you. I look forward to hearing back from you and helping to fix this issue if it has not already been resolved.

Best,
Jason Faria
Director, Customer Service