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I have ordered 3 items. After 4 weeks they emailed me that one of the items is not available! And I received the other 2 items after many follow-up with them. One of the item didn't fit at all and the size was not match with what they have put it in their website and when I complained to them, they said they will refund 30% of the item price and they don't pay for the postage! The other item was not same design as the website and very bad quality. I never buy anything else from them.
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Empty.
Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear nastaran S.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience.
We would be grateful if customer could please continue the communication with us in support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service from Dresslily.com