Nasir A.

Used Uber for the first time this last Sunday around 10 am from Chicago O'Hare Terminal 3 to Hoffman Estates.

Unpleasently surprised by the Fare Cost of $76.94.
(Uber's Meter Fare:$60.50 - Gratuity:$12.49 - Booking fee: $2.00.)

It was an Uber Taxi not a private car. I could not see an estimated fare at the time of booking the car. I took a leap of faith. Driver was Ok, not clear in communication but not rude.

I'm a frequent flyer and normally pay 35-38$ for the same distance + $10 Tip (on average under $50.00 for private cars). My objection is not with tolls or tip but with Meter Fare. (The driver ran the meter during the ride and the total came out to be around $32).

Sent an Email for explanation of high fare and some Gonzalo from Uber's help.uber.com replied, with "Uber TAXI is a unique option where rates are not set by Uber. We at Uber are unable to control or adjust these fares."

Reading from other people's experience here on this forum makes me realize that this 'fare gouging' happens more often. I have to say, I am totally turned off by their practice and will not use it in future.