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Naree M.

Contributor Level

Total Points
198

2 Reviews by Naree

  • Fashion Nova

10/5/18

The ONLY reason I ordered from this company is because my very first time purchasing from them they screwed up so bad on my birthday ordered that when I returned it I was stuck with their gift cards because they don't give refunds even if they send you a defective product. This alone is ridiculous.

So after having these cards for months I finally used them giving this company another chance... omg. Again customer service failed to deliver. I placed a order two weeks before my event and after almost a week my order is still in processing... wt$. So I called to check the status and was told they don't know when the order will ship... so I told her to just cancel it, does me no good to arrive weeks after my event. Their rep said and I quote " when the order final ships once it arrives to you, pay to return it to us and you'll get a gift card".

Why would I want to receive another gift card? Their policy states 72 hours processing time, now unless they ship on Saturday and Sunday. And they don't my package should have been on its way by now. They need to change their policy to reflect correctly and say it takes a week.

The customer service is very subpar and Fashion Nova needs a course in that dept as well as honesty. As a business owner since 2005 customer service is a core part of business.

I will be leaving a negative review and now they will lose a potential customer. Maybe that will help this company realize how very important integrity, honesty, and customer service is when dealing with customers

  • NoMoreRack

6/28/15

Previously I had been a customer of NoMoreRack for 2 years. I purchased a few items and when something was not right there customer service was there to help and fixed the problem. This new company Choxi is the worst. Their customer service is the worst! I ordered a item and they sent me something completely different and had the nerve to be rude when I called to complain. I will never order from them again!. No more customer!

Naree Has Earned 18 Votes

Naree M.'s review of NoMoreRack earned 15 Very Helpful votes

Naree M.'s review of Fashion Nova earned 3 Very Helpful votes

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