I ordered a custom frame with mat.
It was supposed to arrive within a week. However, It took 2 weeks to arrive.
Plus, the frame was arrived, but there is no custom sized mat in in. I contacted with them by phone, it is always answering machine. Sent emails, but no response. I waited 30 min to connect with someone on chat, asked her to sent the mat. A month later, I received a picture frame without mat again! It is very low quality. There is no backing to hold the back board either.