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"If you are lucky enough to read this please don't shop here. I bought a coat that was falling apart at the seams as I took it out of the package. I asked the company for a refund and they only offered to give me back 10%. Yes you read that right 10%! Here was their excuse:
"As you know, our prices are very competitive and not considered expensive. Therefore the quality of a small number of the products may not be the same as full priced, more expensive alternatives."
So basically you pay them and don't even get functional clothing."
Nancy V.'s review of DressLily earned 10 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Nancy V.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com