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I ordered 2 months ago. I have given you my order numbers twice, your company is so unprofessional! I better not have a charge on my bank statement and better get my orders. I have spoke to Better Business Bureau and gotten help on what I can do if you do not send my order. Also DRESSLILLY------I have ordered with them, same problem.
2 MONTHS! Really, your company is horrible! There is no excuse for this long to get my order. I spoke to Better Business Bureau as to what I need to do. I watch my bank statement and there better not be a charge unless my order is here!
Dear nancy,
We need to apologize for the issue that you have raised firstly and we are willing to help you for this.
Your parcel had been shipped out at 19-September and the estimate date is 10-25 business days.
It is still on the way for delivery, would you mind to wait for it?
If you have any issue, please contact us at http://support.dresslily.com/
We value your patronage and wish to continue serving you in the best way possible.
Best Regards
Dresslily Customer Service
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear nancy,
I want to extend my sincere apologies for the problems you have experienced.
Please kindly note the order number you provided is not valid on our company. And our company is "Rosegal" insted of "Dresslily".
If you indeed have problem of the order placed on our website, please provide the correct order number. Then we will check it then resolve the issue for you.
Thank you again for bringing these matters to our attention.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service