Nancy S.

I ordered a skirt and top from Desigual on January 27th (Order Reference: *******) as a gift for my daughter for Valentines day. After I ordered I saw the ship date was February 13th. I was disappointed that it wouldn't arrive in time but I told my daughter her gift would be late this year. Well, its March 3rd and I still don't have it. I received a message on February 15th that it shipped with a tracking number. I tried tracking the package but each time received a message that there was no tracking information on this package. On Feb 23rd I wrote talked to someone by live chat. The person I talked to by live chat told me that the problem with the tracking numbers is a "known" issue that Ideeli has with their shipping company. She said to wait 10 business days and contact them again if the package didn't arrive. When I complained that it had been a month since I ordered it she gave me a $10 credit to a future purchase. I waited the 10 business days and contacted customer service again Feb 29th asking for a full refund on my purchase. They said they would open an investigation into what happened with my package and get back to me in 8 business days! That will be March 12th. So I have been charged 100 bucks for merchandise I order January 27th and I'm to wait until March 12th? I am a frequent online shopper and frequently order from Rue La La, Gilt Group, Bluefly, Shopbop, etc. I have never ordered anything where I was billed and 6 weeks later had no merchandise. I will not be ordering with ideeli again.