Nancy S.

Our neighbor was filling his pool with water from this company. Unfortunately we live across the street and when the truck wanted to turn around, he used our shop driveway. His big heavy truck cracked our cement for about 20 feet. We had pictures of the truck. It took at least 35 phone calls, not an exaggeration, to get someone to come out. This was over the course of all summer. Finally they came out and did part of it. The job is not finished and it is not November. Would you believe, they sent us a bill for $2017. 36. Called them again and The manager said, Oh no that shouldn't be. Guess what the next month another bill. Another phone call and still don't know if they have taken care of this, but I know they have never finished the job. DO NOT USE THIS COMPANY. I am sure we are not the only people that have problems with them.

In 47 years I have heard everything from A to Z. How long a repair should take to it is only a 5 minute fix. Repair Pal is an independent service that lets customers know approximately what a repair entails. It doesn't take into consideration that it is totally rusted, bolts break or what it came in for isn't the right thing. It is the job of the Service Writer to explain why it costs more than what somebody else has said over the phone or?

RepairPal has been more than fair with the estimates and the tows that are brought to us. It is only a tool, not your whole business.

When a new customer comes and asks me why they should do business with me. I can truthfully tell them to find a shop they trust and then stick with them. If they are unhappy, please tell the owner or manager. We can't fix something that we don't know about.

We have been truly happy with RepairPal. They aren't a complete fix to your business, but it sure helps when they send us a customer. We hope we take care of all their needs.