Nancy P.

A friend of mine is in dire straits, so I offered to pay the trial cost of $1.95. She was not happy with the service, and cancelled on the 14th day (a 14-day trial). But, they charged my card that very same day! The 'Live Chat' on their site did not work---it only took me to email. I and my friend emailed, and they provided a telephone number to call, but of the many times I called, each time it was the same thing----a full minute of complete silence, then disconnect! They make it impossible, hoping to charge a 2nd month before you can get any real help! Finally, one day, the Live Chat worked, and the representative only argued with me on how easy and convenient their cancellation methods are! Finally, offered a partial refund, when I said it should be a full refund, as we have been trying to cancel since the 14th day, and were timely, the rep then said they would take back the refund! Are you kidding me? Playing stupid games with me? AVOID THIS COMPANY.