Terrible customer service. I had ordered from Zulily before and understood that it would take awhile. However, this was taking longer than acceptable (15 business days and they hadn't even gotten it from the supplier) so I emailed to cancel the order. And I emailed again. Never a response. Miraculously, the "dashboard" suddenly showed that the order was received from the supplier and allegedly sent to me (still haven't received it). I'll never order from them again.