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Horrible customer service. I ordered a Christmas present from them in November - they charged me right away but have not shipped the order nor will they respond to my numerous emails. Forget calling them on the phone - they don't answer and don't allow you to wait in queue. Horrible customer service
Tip for consumers:
Order from someone else - a company that truly wants your business and will at least respond to you
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Hi Nancy. We appreciate you taking the time to leave your feedback. We apologize for the delay in receiving your order. According to the tracking information, it shows your package has been delivered. We also show that our CS team has been in touch with you via e-mail. Unfortunately, due to the holiday season our CS team has been very busy with both calls and e-mails and working very hard to ensure every customer is taken care of. Thank you.