Bottom line, this company is a joke! None of the items I received were similar to the pictured items online. The fabric/quality was way below acceptable. By the way, they don't inform you that an item is out of stock or temporarily unavailable until you write to inquire why the item is missing from your package. They will essentially charge you for a missing item in hopes of getting away with it. The only form of contact is via email by the way. I was able to receive a refund for the two items that were no longer available. However, they wanted me to pay the shipping and return cost for two items that did not resemble the online description and photo. Oh and be prepared, they will ask you to send photos/proof so that they can determine that the item is not similar to the pictured photo online. Even after examining my photo and agreeing that the item was not identical, they said I was responsible for the shipping and return cost.
They seriously send you items that look NOTHING like the photos online. My fault for purchasing cheap crap online!
Dear Nancy L.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service