Nancy L.

THEY DO NOT HONOR THEIR RETURN POLICIES. I attempted to cancel an order I placed within 24 hours. According to their websites return policy, they state you are entitled to a full refund. They are not honoring their own policy. I also received several voice messages from them trying to work something out so I either keep the dress or exchange it through them. They left no return number. The caller ID number doesn't work and you cannot find a number on their website.

We are going on a week now of trying to get them to cancel my order and here is their response:

Dear customer,
Thanks for your shopping with Dressale. Sorry to hear that you want to cancel the order, if you do, there will be a series of fees, such as Paypal Transaction Fees, Order Information System Processing Fees, Product Procurement Operation Fees etc, which will be certain economic loss for you. Thus, we do hope that you can reconsider it. For cancellation, several options are offered to you so that we can handle the order in a better way.
If you can keep the order, you can enjoy one of the following promotions:
A1.We will send you an extra gift. You can choose any item(which must be lower than 15% of your original product's price) from our website, such as clothing, jewelry, shoes and so on.
A2. You have the right to exchange the item you ordered. Feel free to choose any other item, just make sure its price is lower than 115% of your original item's price. When you are ready, tell us the item code, then we will change it for u.
A3.If you keep the order, a partial refund of 7.5% will be returned to your original account or 15% refund will be returned to your dressale account, which can be used for your future purchase. Which one do u prefer?
A4.The order will be cancelled and 110% refund will be done to your dressale account, in this way, you won't be charge for any fees.
If you insist on canceling the order, all the fees you will have to bear is as follows:
B1.(cancel the order less than 24 hours)Paypal Transaction Fees(4.4%+0.3$)+Order Information System Processing Fees (3.7%)

Plz tell us your final decision asap so that we can handle your order in short time.If you have any questions about the above options, Plz send email to *******@dressale.com to consult our after sales Department.

Regards,
Gina