Two weeks since order and never received bracelet. Tracking stops on Aug. 9th and seems item never left China. I was very unhappy and contacted my cc company to dispute but a couple of days after I did that I did receive my bracelet and got a reply from Prana Heart so it took almost three weeks to receive and the bracelet is ok not worth what I paid. But I will keep it but would not order from them again.
Dear Nancy,
Thank you for notifying us of your complaint.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience caused.
Yours sincerely,
Rosegal.com Customer Service