Although my order fulfillment experience was a poor one, the customer service staff has been amazing. Each time I wrote, each time I called - they supported me with diligence and professionalism. I think Gilt's customer model is one many companies should follow and learn from. I don't think it's a service center in Hyderabad or the Philippines that's for sure. Anyways, I appreciate Paddy and James very much - and because of them I would order from Gilt again because I know they have my back as a customer. Thank you, Gilt.