To whom it may concern: My technician, SACHIN KULKAMI, *******, THE BEST! He patiently worked on system which contained a virus, had to reach, but with his thorough knowledge, he got it, and destroyed it. He took time from a personal day off to come back and help me. Taking care of the matter, appropriately, competently, and good demeanor. A gentlemen to the end. As I said to his supervisor, he needs to be promoted! How about President? All kidding aside, he was great and I hope if I ever have an issue, I will be able to call on Sachin to help me. Thank you. Nancy Bowman