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I had taken a membership on this website not realizing the bid package, after seeing the charge to my CC for $60 bucks I realized I made a human error. I got back on the website saw the chat with us button, and the person explained that they could refund whatever was not used, which happened to the whole package untouch by me. He was able to process the refund no questions asked and even e-mailed me a confirmation. Wow such honestly on the web, hard to come by these days. I would definitly recommending this website, just based on high level of customer service and satisfaction.
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