Na J.

I ordered a fruit bouquet for my mom's birthday. On the day I called them around 4pm and was told that they have up to 7pm to deliver. Well 7pm came and no delivery. Called back and customer service aid the place is closed. Call back the next day and was told that the shop the order was coming from was disabled and not able to make the products and that the head office was informed even though my request was sent there. They apologize and Gabe me back my shipping fee. They then called a nearby shop who stated they could deliver in two days. Two days came and went but not delivery again. I called and told them I want to cancel the order. The young lady called my mom to apologize about the situation which was nice but they still ruined my gift for my mom's 75th birthday. They offered a $20 coupon but I told them to keep it as I will never again order from them. I am so upset and disappointed.