NAEEM H.

I make a reservation by booking.com (Ref No. *******) for Eden Plaza Kensington, UK
And there was condition at the time of booking that if i will cancell this booking before 48 hours of departure, they will not charge any amount.
And i cancelled my booking 15 days before of my departure, and booking.com sent me an email regarding my cancel booking that there is no charges.
But after 15 days, I got credit card statment where hotel charged me GBP 250.51 and after long conversation when booking.com accept it in writting that its wrong charges and they will refund it. But after 2 months continuosly emailing booking.com called me and asked me for my bank account detail for refund amount.
I given them everything but after another month I didnt get back my amount nor booking.com replying to my any email.

Naeem Haroon