Myla W.

I purchased $251 worth of merchandised on multiple items and returned shoes of poor quality and leatherette. You think that was the end of it, right? Wrong - I got the bill $25 for customs (DHL) even though I sent it to an address in the US.

After several correspondence the LITB service rep wrote "We are willing to provide you a USD25.70 rewards which values FULL tax fee or process refund of 50% of the tax fee, which will be USD12.85. Could you please tell us which solution you prefer? I chose refund at a lower value just to move past it. Guess what - I did not get a refund. I got rewards (hardly) at a lower rate which means you get the "rewards " if you shop twice the amount! What a scam. I wrote back - "You said either rewards at $25.70 or refund at $12.85. I chose refund (even if smaller amount just to close the issue) but you lie. Giving me rewards (lower amount at that) and still keeping me hooked into your system by putting more money in. Ive had it with you. You lie.

Beware folks, do not deal with this company. Its not worth the headache.