M O.

Their business model results in a service that can be very costly for some students and unproductive for some tutors. The initial charge to tutors is 40% of the hourly rate. On top of that they charge students a service fee of 7% for each tutoring session. Overall, they collect 47%! I am confident that the high hourly percentage taken from tutors results in some tutors charging a much higher hourly rate. If tutor does not charge the higher rate, the tutor will obviously earn less than his or her typical fee. It seems logical that if the tutor is earning less, the student might be treated differently from other students. This does not seem very appealing from a tutors perspective or a students perspective.

Another issue that I have with them is the exams they give to tutors. My information here might be old but I do recall that the test was open book test and I do not think there was a time limit. This is what I recall but this was several years ago. This aspect is good for the tutors but may not be very good for students. In addition, many of the tutors claim that they teach a long list of subjects. If I were hiring a tutor, I would want to work with someone specialized a a few subjects.

Also, my experience has been that their leads are low quality. It is very strange. You would think that people who need help would respond. The leads from other tutoring services respond much more frequently.